Please let us know if you have any other questions via contact us
How long it's going to take if I order today?
Firstly, please consider that all of our products are handmade. For International delivery, the making process takes 3~5 business days, and the delivery takes another 3~5 business days. In most cases, it takes about 7~10 business days in total but please allow up to a maximum of 14 business days.
How to measure my ring size?
If you are not sure about your ring size, we strongly recommend you to visit your local jewelry store to measure yours rather than using the other methods. All of our ring sizes are US standard based.
Is it possible to engrave some letters inside of the rings?
Yes. We can engrave up to 10 letters inside of the rings including spaces. It's free service but make sure if you choose this option, it's really hard to get refund or exchange.
It's urgent for my girl friend's birthday. Can I get it faster?
Sorry, we are not sure about the exact delivery date. In this case, we will try our best but you may have to take the risk and we don't recommend you to order in urgent.
Any tax during International delivery?
Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges. If you have any questions please contact us or check with your local customs office.
How can I return the product?
We offer a 100%, no questions asked, money back guarantee return policy. If you wish to return your purchase, please follow these simple steps: Notify us that you wish to return your purchase within 30 days of receipt and we will issue you a return authorization number. The item must be sent to us within 3 days after you receive this number which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance. Once our staffs have inspected your return, your money will be refunded by the same payment method. Items must be returned within 30 days of receipt in their original condition.
Do you use real gold?
Yes. We use real 14k solid gold. 18k also available. (contact us for the quote)
Do you use real diamonds?
In common sense, of course it's not possible to sell for these prices if it's real diamonds. We use simulated diamonds since there is huge tax during international delivery. If you want real diamonds or some other gemstones on our great quality frames, We recommend you to visit you local jewelry store to replace them with any other gemstones you want. that's the chepest way to get high quality frame from us and qualified gemstones from where you trust.